Thu 27 May 2021 09:00-13:00
Online Conference

Designed for Outpatient and Transformation Nurses, Service Managers and Leads NHS professionals. This online NHS forum will tackle the challenges of the pandemic, give you practical strategies to re-open your services and optimise your outpatient virtual clinic pathway. Dedicate a morning of your time to arm your reset strategy with the tactics to overcome patient backlogs and exciting new approaches to developing virtual clinics.

Reset your Outpatient Service
Online 3 hours From £149+VAT

3 hours Continuing Professional Development: what you will learn

Is it time to reset your outpatient strategy? If yes, then this online forum is for you. Book your place now so you can refocus and:

  • Explore what NHSEI adoption and adaption looks like in your service
  • Gain insight into running effective virtual clinics
  • Evaluate the priority of care to effectively tackle patient backlogs
  • Build your reset plans for outpatient services
  • Strengthen clinical engagement to grow your virtual services for the future
  • Benchmark your re-opening strategies

Attend this online NHS event from the comfort of your own home

Share your experiences of tackling waiting lists, discuss how to prioritise the re-opening of services and integrate new digital approaches to outpatient care, plus benefit from:

  • Meeting each other – turning on your videos and microphones in the breakout rooms
  • Listening and watching presentations and speakers’ Q&A – in the main conference room with your chair
  • Taking part in facilitated interactive sessions – enabled by moderators in the breakout rooms
  • Feedbacking and engaging – using the chat box and moderators sharing content in the main conference room
Join, tech support and opportunity to network in breakout rooms
Introduction, instructions and chair’s opening remarks
Daniel Peach, Interim Group Director of Operations – Surgical Services, University Hospitals Coventry and Warwickshire NHS Trust
Service shifts caused by COVID-19
Future-proofing your service: Integrating the transformation programme with your reset initiatives
  • What does NHSEI adoption and adaption look like in your service?
  • Exploring and managing your workforce demands in response to virtual operations
  • Engaging patients to commit to the continued use of virtual clinics
Sheila Glenn, Operations Director Transformation and Integration, Norfolk and Norwich University Hospitals NHS Foundation Trust
Reestablishing outpatient services and building a modernised service
  • Exploring reset plans for outpatient services and evaluating the priority of care
  • Utilising technology to cope with patient backlog and tackle long waiting lists
  • What does the future of virtual clinics mean and look like in your outpatient service?
Rachel Roberts, Matron, Calderdale and Huddersfield NHS Trust
Sponsorship opportunity
Please contact or call 01732 897788.
Your questions and answers with Rachel Roberts and Sheila Glenn
Interactive discussion: What strategies are your services implementing to ensure a smooth reset?
Breaking into small groups to discuss and share your experiences on this important topic with your fellow attendees
Screen break
Interactive discussion feedback: What strategies are your services implementing to ensure a smooth reset?
Moderators will go on screen to feedback what has been discussed and learnt in the individual breakout rooms. Whilst the presenters are speaking, you can feedback your comments and questions using the chat box function.
How to improve clinic utilisation and maximise patient flow to tackle long waiting lists
  • Restoring e-referrals: reducing clinic backlogs and managing waiting lists
  • Shared innovations and evidenced outcomes to tackle patient backlog
  • Measuring the success of outpatient clinics on patient experience and utilisation
Daniel Peach, Interim Group Director of Operations – Surgical Services, University Hospitals Coventry and Warwickshire NHS Trust
Achieving Digital Efficiency
Case study: Reviewing virtual clinics in gynaecology under the pressures of the pandemic
  • Evaluating the challenges facing virtual outpatient clinics
  • Delivering virtual pre-operative assessments for gynaecology services
  • A look to the future: how to continually deliver virtual clinics and continue to combat demand
Professor Stephen Radley, Consultant Obstetrician and Gynaecologist, Sheffield Teaching Hospitals NHS Foundation Trust
Your questions and answers with Daniel Peach and Professor Stephen Radley
Chairs closing remarks
Close of conference

First-hand speaker experiences

An inspiring line-up of experienced and engaging speakers who will share their case study experiences:

Job Title:
Interim Group Director of Operations – Surgical Services
University Hospitals Coventry and Warwickshire NHS Trust

Job Title:
Operations Director Transformation and Integration
Norfolk and Norwich University Hospitals NHS Foundation Trust

Sheila is a nurse by background and she is passionate about the NHS, continuous quality improvement, leadership and the potential of digital technology in health.

Sheila is an engaging, senior strategic leader, and transformational change agent with a proven track record of innovation, delivery and collaboration in complex multi-agency, education, local authority and health care settings. She is currently the Norfolk and Waveney STP lead for the national transforming outpatients programme.

Job Title:
Calderdale and Huddersfield NHS Trust

Job Title:
Consultant Obstetrician and Gynaecologist
Sheffield Teaching Hospitals NHS Foundation Trust

Stephen is a Consultant Gynaecologist at Sheffield Teaching Hospitals NHS Trust and Honorary Professor at The University of Sheffield.

He is the Clinical Lead and Training Programme Director for the Urogynaecology Unit in Sheffield as well as being the Director of Research for the Jessop Wing. His medical education was at Queens’ College, Cambridge and King's College Hospital, London where he graduated in 1987.

His training in Obstetrics and Gynaecology began in Sheffield in 1989, since which time he has also spent 2 years in Reconstructive Urology. He became a Consultant in 2000 and obtained his MD with the University of Sheffield in 2005.

Stephen specialises in urogynaecology, female urology and pelvic floor disorders, including medical and surgical treatments for prolapse, incontinence and bladder, bowel, vaginal and sexual dysfunction. He works closely with other specialists in related fields of Gynaecology, Urology, Colorectal Surgery, Physiotherapy and Medical Imaging. Through these links, Stephen provides a genuinely multi-disciplinary approach, catering for a broad range of conditions.  

The majority of surgeries that Stephen undertakes are performed without the need for a large incision or cut in the abdomen. This includes vaginal approaches to incontinence and prolapse, minimal access, laparoscopic, cystoscopic and hysteroscopic techniques. Most surgeries are therefore undertaken on a short stay, overnight or day-case basis.  

Stephen regularly provides training for other surgeons in female urology, gynaecology  and pelvic floor reconstruction, locally, nationally and internationally. He has co-authored numerous research publications relating to surgical techniques, developments and outcomes.

He provides surgical lectures and presentations at local, national and international meetings, as well as to GPs and Medical Students at the University of Sheffield, where he was made an honorary professor in 2018.     

Stephen was responsible for the design, development, testing and implementation of ePAQ (electronic Personal Assessment Questionnaire). This web-based system is now widely used for the assessment of patients’ conditions, their quality of life and outcome in gynaecology as well other areas of healthcare.

Pricing structure

  • £209 + VAT for one NHS or public sector place
  • £149 + VAT (each) for two or three NHS or public sector places
  • FREE for Outpatient CPD Club Members
  • £599 + VAT for one commercial organisation place

Commercial companies are also invited to sponsor this day please email Sarah Kemm for further details.

If your funding has not yet been secured or you would like to hold your place with no obligation, you can reserve your place with us. Please email the reservations team at SBK Healthcare with your details:

  • Booking contact: name, job title, department, email and telephone number
  • Event(s) to reserve for: title and date
  • Delegate details (for each delegate): name, job title, department, email and telephone number
  • Organisation details: name and address

Alternatively you can make a confirmed booking by emailing the above information to the bookings team 

Once you have booked your place, SBK Healthcare will correspond with you using the email address you provided at the time of booking. Within one week of the online conference taking place, you will be sent final details of the course including a full agenda, programme timings and your Zoom joining instructions. This email will include a joining link that can be used to access the conference.

If you have not received your email two days before your event, do check your junk folder then contact SBK Healthcare on 01732 897788.

Practice sessions are available and you will be sent an invitation to join one of our delegate practice sessions. These are optional but great if you are unsure of whether your camera and microphone will work on Zoom. We hold several one hour practice sessions across the week when a member of SBK Healthcare staff will be waiting in Zoom to assist you. Please do pop in, say hello and make sure you are all set for the day.

On the day, when registration starts, you will be able to join the conference by initially entering a waiting room when there may be a short wait. In groups of between 6-10 people, you will be admitted into the main conference room to be greeted by a member of SBK staff. In the same group you will be taken into a breakout room and asked to turn on your video and microphone. A member of the SBK team will get your group started with some orientation tasks and ‘ice breaker’ topics, before leaving you to network.

When you are automatically brought back into the conference room for the start of the conference, you will be asked to turn off your camera and microphone so that the chair can start the forum. During each presentation you will be able to ask questions in the chat box function. The forum will include screen breaks, as well as topic themed interactive sessions which will take place in the breakout rooms.

Click here to view the specially created a 5-minute video that will walk you through how to get the most out of attending your SBK Healthcare interactive online forum.

Certification of attendance

A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.

Registration fees

You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.

Modify registration

To let us know if your details are not correct when you have already registered, please email the bookings team.

Cancellations and substitutions

A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing by emailing the bookings team at SBK Healthcare. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.

Event changes

It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.

Privacy notice

To view the details on how your data is being collected and used, please view our Privacy policy

Expected attendees

By attending this online morning forum, you will learn new tools that you can implement to drive your service forward. Virtually network with NHS representatives including:

  • Service managers: Outpatients, Patient Flow, Operations, Patient Access
  • Outpatient leads: Matrons, Sisters, Consultants, Lead Nurses and Nurse Consultants
  • Transformation leads: Outpatient Managers and Directors

Past attendee feedback

With over 5 years of face to face conferences, and the more recent online events in 2020; 'Modernising Outpatient Services' and 'Virtual Clinics for Outpatient Services', don’t take our word for how much the attendees enjoy our training:

"Taken away a lot of ideas from different presentations to think about in relation to my services"

Wirral Community Health & Care NHS Foundation Trust, Modernising Outpatient Services Online Conference, September 2020

"Really interesting discussions and highlighted the need for positive change"

Luton and Dunstable University Hospital NHS Foundation Trust, Modernising Outpatient Services Online Conference, September 2020

"Everyone in attendance was very knowledgeable, and it was great to float ideas and hear what other Hospitals are doing"

Doncaster and Bassetlaw Hospitals NHS Foundation Trust, Modernising Outpatient Services Online Conference, September 2020

"A good insight into processes and how I could use this experience to help modernise our department"

Norfolk and Norwich University Hospitals NHS Foundation Trust, Modernising Outpatient Services Online Conference, September 2020

View further comments on SBK Healthcare events on Trust Pilot.

An online forum like no other…

A live event that will feature leading presentations, interactive breakout rooms, and compelling Q&A discussions

As a sponsor you will have the opportunity to present your product or service, be a ‘face’ of the event and meet your audience face-to-face to discuss their experiences, interests and key concerns.

To find out more about sponsorship contact Sarah Kemm on 01732 897788 or you can email Sarah. Your organisation could be sponsoring this forum today!

Branding, marketing and education opportunities include...

  • Your organisation featuring on this forum website as ‘sponsored by’; including your logo, promotional text and links to your URL
  • 5 minutes presentation time during the main conference and taking part in the related speaker Q&A
  • Unique opportunity for the sponsored presenter to moderate one of the interactive breakout rooms
  • Additional company representatives can attend the online conference and meet the attendees during the interactive sessions in the breakout rooms
  • Your logo or company name will be included in all correspondence we send to registrations and all promotional emails sent out when marketing
  • Your support and sponsorship will be recognised when you are thanked at the opening and closing of the online forum as well as your logo featuring on the opening and closing slides
  • All sponsors will receive a copy of the registration and attendee list
  • Plus: a one-off option to add your question to the registration form, asking if attendees would like to share their email address with you so you can keep them informed after the online forum

Sponsor this forum and be part of a quality interactive event...

But don't take our word for it. We have had some excellent feedback from attendees to the forums that have been held to date:

"Forum was managed extremely well, and very professional"

IAPT National Networking Online Forum 2021 - 21st January 2021

“I am sure like everyone else I was apprehensive with going online, not sure how we could network, the ability for all participant's to participate and the quality of the presentations - all my fears were diminished this turned in to be a great day, networking, leading and sharing still occurred and links still formed. The presentations were excellent and the quality of the forum and set up great and so easy to follow and timing excellent.”

Reduce Paediatric Emergency Attendance Online Conference – 8th October 2020

“The conference has been far more engaging than in a conference centre. This I think is because of the ability to participate in chat throughout and the use of the breakout discussions.” “Excellent day! Organisation was great - loved the break out rooms for chat. Virtual chat added another really useful way to interact during the day, which isn't available to us at the physical conferences.”

Leading Change in Clinical Coding Online Conference - 11th September 2020

"Very informative, lots of opportunity for discussions and very well organised virtually"

Providing Support for Children on Long Term Ventilation - Tuesday 9th March 2021

"I enjoyed the group chats networking listening to others experiences, I also like that there was a lead on each group so the chats were influenced and no awkward silences that can occur on web meets. I thought the larger talks were really good and easy to listen to."

Modernising Outpatient Services Online Conference – 16th September 2020

“This is my first experience of an online conference and thoroughly enjoyed it. Wasn't sure what to expect. Would recommend to colleagues to attend future events” “This has to be the best online conference I have been to, I really enjoyed the breakout rooms.”

Advancing Ulcer Care Management Online Forum – 29th September 2020

View further comments on SBK Healthcare events on Trust Pilot.