Terms & Conditions


Travel is not included in the conference fee. It is the responsibility of each delegate to make their way to the conference venue in adequate time. The conference organisers are not liable for any delays or non-attendance resulting from delayed or suspended transportation.


A full refund of fees will be made only for cancellations received in writing 28 days before the date of the event (less £90 administration charge). Notice of cancellation must be received in writing and submitted by contacting us here. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. You are still entitled to conference documentation in the event of cancellation.

Substitutions & Name Changes

Substitutions for delegates unable to attend after registering are acceptable at any time. To inform us of a name change, please contact us here. It may be necessary for reasons beyond the control of the conference organisers to alter the venue, content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the conference format will not constitute a reason to refund the conference fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.

Certification of Attendance

A certificate for Continuing Professional Development will be given to each participant who completes the course, as a record of your continuing professional training and development. Please note that your certificate of attendance including your CPD hours will only be given at the end of the day.


Registration fees are payable in advance. The fee includes documentation, refreshments and lunch, it does not include travel costs or accommodation. If your fee has not been received prior to the event, delegates without proof of payment will be asked for either a credit card guarantee on the day or to sign a proof of attendance form.

Data Protection

Your details will be held on our database to enable us to process your order and so that you can be kept up to date with relevant details of future events. If you would prefer us not to contact you then please view how to change your status on our database or remove your details? in our privacy notice

Additional Documentation

If you are unable to attend or would like to pick up an additional set of documentation on the day, the event documentation is available for purchase at £89 per set.


SBK Healthcare is the leading provider of service delivery conferences, seminars and workshops for managers, nurses and clinicians working in the NHS.

  SBK Healthcare

10 Churchill Square,
Kings Hill, West Malling,
Kent ME19 4YU

Tel: 01732 897 788
Email: enquiries@sbk-healthcare.co.uk
Business Hours : 8:30 - 5:00

SBK Healthcare provides conferences, seminars and forums for NHS staff to come together and learn from NHS leaders across the country as well as each other. Every NHS course held by SBK Healthcare focuses on the unique clinical or operational demands that are putting the NHS workforce under pressure. By sharing examples of achievable service delivery, case studies of innovative clinical implementation and forums for attendees to meet like-minded individuals who are all striving for change, each NHS conference is designed to inform, inspire and motivate. Every NHS course is thoroughly researched and produced to help different NHS services to improve their patient experience, drive forward efficiency, and build better outcomes.

Each year, we develop over 100 forums taking place all over the country including Manchester, Birmingham, York, Bristol, Leicester, Leeds, Cambridge and Stirling. We are always building new events, to date we have covered the following NHS service areas: Acute Oncology, Admissions and Discharge, Cancer, Chemotherapy, Clinical Coding, Clinical Governance, Clinical Research, Continuous Glucose Monitoring, Critical Care, CAMHS, Diabetes Prevention, Diagnostics & Radiology, Digital Solutions, Endoscopy, Emergency Unscheduled, Family Integrated Care, Gynaecology, Heart Failure, IAPT, IV therapy, Immunotherapy, Information Governance, Insulin Pumps, Maternity, Medical Devices, Mental Health, Neonatal, Non-Medical Prescribing, Nuclear Medicine, Nurses, Ophthalmology, Outpatients, Paediatrics, Pathology, Palliative Care, Patient Experience, Pathology, Pre-Operative Assessment, PWP Development, Rehabilitation, Renal, Respiratory Service, Stroke, Virtual Clinics.

Operating as a small business, SBK Healthcare provide industry-supported National Networking Forums in addition to SBK Healthcare conferences and courses, which are research driven and enabled through attendee funding.

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