Would you like to be part of something very special?

At SBK Healthcare, a team of highly professional, talented people share a vision of creating unique, conferences and courses for the NHS. We care about the welfare of our colleagues, speakers, attendees and sponsors, and pride ourselves in providing an excellent service. As a team, we are incredibly proud of what we have done, what we are doing and are excited about what the future holds.

Working at SBK Healthcare can be both challenging and fulfilling

Each member of SBK Healthcare has individual responsibilities but every event is a team effort where we all have ownership. Created by the producer, supported by marketing and database management, promoted by social media and sponsorship, fulfilled by operations and customer services, and finally, closed by finance – our events are nurtured by all.

Would you like to know more about three of the main roles?

Key qualities of the conference producer

  • Communication and interpersonal skills - you will be dealing with a huge variety of people on a daily basis. A successful conference producer needs to communicate professionally, actively listen, negotiate carefully and respond to difficulties with confidence.
  • Interest in research – by gathering information from a wide variety of people, you will have to interpret what you learn, discard the red herrings and transform raw research into a compelling and educational conference.
  • Excellent time management and organisation – with tight deadlines, and many tasks demanding your attention, the conference producer needs to be able to juggle responsibilities calmly and deliver polished events.
  • Commercial acumen - you must be able to identify the market, their needs and budgetary restraints. Your understanding of the cost implications in each topic will be used to shape your event.
  • Creative and accurate copy writing - producers are responsible for writing the conference programme and all promotional material. Original thinking and the ability to reflect the needs of the audience will deliver a successful conference.

Key qualities of the event organiser

  • Attention to detail - from creating the delegate packs to proofing attendee badges, dealing with expenses, supplier invoices and post event paperwork, an eye for accuracy is essential.
  • Excellent communication skills – it is all in the planning and organisers are responsible for bringing the speakers, delegates, venue and external suppliers together for the event on the day.
  • Initiative and ideas – it’s a live event so anything can happen! Both on the day and in the office, organisers need to have their eyes and ears open for opportunities and challenges, able to predict what will happen and be ahead of the game.
  • A positive attitude - an excellent organiser is a great team worker – both responsible for organising your events but also supporting the team in their day-to-day challenges. You need to want to deliver great customer service and care for the people you work with to make a difference in this role.

Key qualities of the customer service representative

  • Excellent communication skills - customer service representatives enjoy speaking to people and you need a confident telephone manner to gather information and promote the conferences being held.
  • Motivated, enthusiastic and full of energy – enabling attendees to book onto our events is at the heart of our business and your engagement of the whole team in your role will make all the difference to the energy of the office.
  • Reliable and accurate – from inputting the correct data you gather to delivering on what you have agreed to do, it is vital that you are a reliable member of the team and attendees can trust you to do what you say you will do.
  • Multi-tasking and well organised - as part of customer services, you will need to organise your own time, be flexible in your office duties and be able to work under pressure as event deadlines cannot be moved.

Current career opportunities at SBK Healthcare

If you want the opportunity to have a real impact, challenge yourself and be part of a business that’s making a difference, then a career at SBK Healthcare could be just what you’re looking for. Please do send your CV to and we will consider and come back to you.


SBK Healthcare is the leading provider of service delivery conferences, seminars and workshops for managers, nurses and clinicians working in the NHS.

  SBK Healthcare

10 Churchill Square,
Kings Hill, West Malling,
Kent ME19 4YU

Tel: 01732 897 788
Business Hours : 8:30 - 5:00

SBK Healthcare provides conferences, seminars and forums for NHS staff to come together and learn from NHS leaders across the country as well as each other. Every NHS course held by SBK Healthcare focuses on the unique clinical or operational demands that are putting the NHS workforce under pressure. By sharing examples of achievable service delivery, case studies of innovative clinical implementation and forums for attendees to meet like-minded individuals who are all striving for change, each NHS conference is designed to inform, inspire and motivate. Every NHS course is thoroughly researched and produced to help different NHS services to improve their patient experience, drive forward efficiency, and build better outcomes.

Each year, we develop over 100 forums taking place all over the country including Manchester, Birmingham, York, Bristol, Leicester, Leeds, Cambridge and Stirling. We are always building new events, to date we have covered the following NHS service areas: Acute Oncology, Admissions and Discharge, Cancer, Chemotherapy, Clinical Coding, Clinical Governance, Clinical Research, Continuous Glucose Monitoring, Critical Care, CAMHS, Diabetes Prevention, Diagnostics & Radiology, Digital Solutions, Endoscopy, Emergency Unscheduled, Family Integrated Care, Gynaecology, Heart Failure, IAPT, IV therapy, Immunotherapy, Information Governance, Insulin Pumps, Maternity, Medical Devices, Mental Health, Neonatal, Non-Medical Prescribing, Nuclear Medicine, Nurses, Ophthalmology, Outpatients, Paediatrics, Pathology, Palliative Care, Patient Experience, Pathology, Pre-Operative Assessment, PWP Development, Rehabilitation, Renal, Respiratory Service, Stroke, Virtual Clinics.

Operating as a small business, SBK Healthcare provide industry-supported National Networking Forums in addition to SBK Healthcare conferences and courses, which are research driven and enabled through attendee funding.

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