How to Manage your Overseas Visitors
This course is dedicated to NHS staff responsible for managing overseas patients, including Overseas Visitor Managers and Overseas Patient Leads. Designed to provide practical exercises, share best practice and impart the latest developments in the overseas visitors’ market, this one day will equip you with an overseas visitors’ strategy that works in your NHS Trust.
Overseas visitors requiring treatment within NHS hospitals provide both an opportunity and a challenge for Trusts. This interactive forum will investigate how to work for international private patients, and how to work in partnership to generate income and target the right clinical areas. Find out how to implement the slick systems required for treating overseas visitors, manage the paperwork and processes – and ensure you get paid.
This workshop has been designed to work through common problems and equip you to with tools and new solutions to take back to your trust. Attend this interactive forum to:
- Understand the requirements for managing overseas visitors
- Update your knowledge on the rules and regulations
- Assess the risks in your trust
- Network with other overseas managers
- Enhance your interviewing techniques
- Analyse administrative processes
- Share best practice to raise staff awareness
This event is designed for NHS Trusts who treat overseas visitors and those looking to attract overseas patients. The day will benefit representatives from Overseas Patient Services, Private Patient Services and Units, and Finance Departments including:
- Overseas Visitors Managers, Private Patient Managers and General Managers
- Business Development and Operations, Performance and Planning Leads
- Commercial, Marketing and Communication Managers
- Financial Planning, Contracts, Accounts and Finance Leads
- Clinical Leads, Consultants and Senior Nurses
Have you considered sponsoring or exhibiting at this day? Our events are carefully crafted and through our rigorous research we focus on and address the specific themes and topics that are driving the NHS forward. We pride ourselves on working with you to ensure that we recommend only those events that reflect your target audience and put forward solutions that provide the desired outcomes and results.
If you belong to an association or network that is related to NHS Overseas Visitors Services, SBK would welcome working with you. We can offer your members or network a discounted rate and a link with your website here:
Please email Nichola.firstname.lastname@example.org for further details
Previously held in 2015 in Manchester and 2016 in Bristol, this interactive forum has been described as “Interesting and very helpful”, “Great session, helpful and intimate” and “Very good sessions – friendly and very accommodating with questions”.
View further details and find out how to buy the documentation for How to Manage your Overseas Visitors 2016
|Sharing the challenges of overseas patient services|
Audience introduction: who are you, where are you from and what experience?
|Getting the rules and regulations for overseas visitors right|
Understanding Brexit and European Health Insurance
Insight into the new guidance on charging overseas visitors
|Fulfilling the paperwork involved: meeting all the requirements|
Step by step guide: what the paperwork means in real terms
|Practical exercise: interviewing techniques investigated|
Who is chargeable? Asking patients the right questions at the right time
Establishing the treatment options for your patients
|Empowering staff and making the most of your available resources|
Overcoming resistance from both staff and patients
Case study: installation of an iPad in A&E for finding health insurance information
|Closing plans: How to use your system effectively|
Course leaders details to be announced shortly.
This pricing structure applies across this conference and related events
- NHS or Public Sector for one place £399 + VAT
- NHS or Public Sector for two or three places (each) £299 + VAT
- NHS or Public Sector for four places (each) £279 + VAT
- Commercial Organisation for one place £699 + VAT
- Commercial Organisation two or three places (each) £599 + VAT
- Commercial Organisation four or more places (each) £579 + VAT
Do you really want to attend an event, but can’t see funding being available? SBK Healthcare have put together a page of cost saving tips, travel advice and useful ideas to help you to build your business case. Click here to view the justify your attendance document.
Optional Accommodation at Holiday Inn Birmingham City Centre, Smallbrook Queensway, Birmingham, B5 4EW
- Bed & Breakfast accommodation for Wednesday 7th March 2018 at Holiday Inn Birmingham City Centre, Smallbrook Queensway, Birmingham, B5 4EW : £92 + VAT (subject to availability. Lower rates may be found by booking directly with on-line accommodation website)
Bed and breakfast accommodation is available for this event at a specially discounted rate. Simply tick the dates that you wish to book when making your booking and we will contact you directly for your credit card guarantee details.
We regret that bookings for bed and breakfast accommodation cannot be confirmed without full credit card details. Your credit card will only be charged in the event that the invoice has not been settled one month following the event and only with prior communication.
If your funding has not yet been secured or you would like to hold your place with no obligation, you can reserve your place with us. Please email email@example.com with your details:
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- Event(s) to reserve for: Title, date
- Delegate details (for each delegate): Name, job title, department, email, telephone
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Alternatively you can make a confirmed booking by sending the above information to firstname.lastname@example.org
To modify an existing registration, please contact email@example.com
Birmingham City Football Club
Saint Andrews Stadium, Cattell Road, Birmingham, West Midlands, B9 4RL, Tel: 0344 557 1875.
Birmingham City Football Club is located a mile and a half from Birmingham City Centre and is easily accessible from all major road routes and motorway networks. Click on the link below to view a map. Alternatively you can click through to Google Maps to get step by step instructions.
Travel is not included in the conference fee. It is the responsibility of each delegate to make their way to the conference venue in adequate time. The conference organisers are not liable for any delays or non-attendance resulting from delayed or suspended transportation.
A full refund of fees will be made only for cancellations received in writing 28 days before the date of the event (less £90 administration charge). Notice of cancellation must be received in writing and submitted by contacting us here. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. You are still entitled to conference documentation in the event of cancellation.
Substitutions & Name Changes
Substitutions for delegates unable to attend after registering are acceptable at any time. To inform us of a name change, please contact us here. It may be necessary for reasons beyond the control of the conference organisers to alter the venue, content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the conference format will not constitute a reason to refund the conference fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.
Certification of Attendance
A certificate for Continuing Professional Development will be given to each participant who completes the course, as a record of your continuing professional training and development.
Registration fees are payable in advance. The fee includes documentation, refreshments and lunch, it does not include travel costs or accommodation. If your fee has not been received prior to the event, delegates without proof of payment will be asked for either a credit card guarantee on the day or to sign a proof of attendance form.
Your details will be held on our database to enable us to process your order and so that you can be kept up to date with relevant details of future events. Sometimes they may be made available to external organisations for relevant marketing purposes. If you do not wish to receive such information please write to: Database Manager, SBK (UK) Ltd, 10 Churchill Square, Kings Hill, West Malling, Kent ME19 4YU.
If you are unable to attend or would like to pick up an additional set of documentation on the day, the event documentation is available for purchase at £89 per set.